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What Makes an Awesome Loyalty Program?

Creating loyal customers is like making friends. You can’t expect your clients to give you their trust right away. You need to understand and treat them well. You have to communicate with them and give them what they need and like, too. Giving away a thoughtful treat or two can do wonders, which is why …

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5 Tips to Make Your Customers Feel Appreciated

Customers each have a different story to tell. Some may be having a crappy day while some may be having the best day of their life. In the hospitality industry, you meet people from different walks of life; people who for some reason or another, chose to spend time in your restaurant or café. Every …

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An Unexpected Fairytale: Advocacy Campaigns and Customers

If you’re not living under a rock, then you have probably seen or read the story of Cinderella. If not, it’s basically about a girl who faced a series of unfortunate events because of her stepmother and two stepsisters. Further in the story, she attends a ball and meets a prince then the clock strikes …

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Dancing Chefs Extraordinaire! (Plus Other Great Ways to Stand Out in Business)

Becoming – and remaining – a prominent and dominant force in the crowded world of business can be quite tricky. This always holds true, whether you are just starting your own business or already own a successful restaurant or cafe in your area. Unfortunately, with the sheer number of businesses all vying for the attention …

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A Jolly Christmas Indeed!

Oh My Goodness – Jingle your bells, deck the halls with boughs of holly, poke a reindeer and grab your brolly – here comes Christmas!! Are you ready Hospitality?? This is your time of year to shine: Work 100+ hours per week, make copious amounts of Eggnog, take all the bookings for the inevitable break-up …

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10 Skills to Navigate Your Hospitality Adventure

Working in the hospitality industry means being a jack-of-all-trades and calling on a range of skills at any moment. At times I have been (just to name a few): Audio Visual Technician – helping clients with laptops, presentations, programs, sounds, lighting, staging and displays. Chandelier Maker – I have built chandeliers from nuts and bolts, …

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