1 – 2 years
1200 – 2400 hours


Core: 12

Elective: 11

Looking to boost your career and satisfy the travel bug? Gain skills and knowledge to run your own business or take on a senior management role in this growing industry. We’ll teach you latest technology in tourism operations. Learn marketing, financial and people management skills you need to be a leader and employer. Join our graduates as experts in the field. Market and promote amazing experiences, run successful operations and give people the holiday they’ve dreamed of.

12 CORE UNITSUnit typeRequirements
BSBDIV501 Manage diversity in the workplace Core
SITTIND001 Source and use information on the tourism and travel industry CoreSource and document industry information on the tourism and travel industry using at least three (3) information sources
SITXCCS007 Enhance customer service experiences CoreIdentify customer requirements to two (2) different internal and two (2) different external customers
SITXCCS008 Develop and manage quality customer service practices CoreResearch and develop customer service policies and procedures for at least three (3) different areas of the business; implement and monitor practices for quality customer service over four (4) service periods
SITXCOM005 Manage conflict CoreResolve escalated complaints in at least three (3) matters [found in Performance Evidence]; Resolve team disputes in at least two (2) matters [found in Performance Evidence]; Take action to at least two (2) threat or conflict situations [found in Performance Evidence]
SITXFIN002 Interpret financial information CoreProvide financial information using correct financial terminology on six (6) different operational or departmental financial activities
SITXFIN003 Manage finances within a budget CoreManage budget over three-month period
SITXFIN004 Prepare and monitor budgets CoreBudget
SITXHRM003 Lead and manage people Core
SITXMGT001 Monitor work operations CorePlan and organise workflow for team activity taking into account six (6) contingencies from the list in the Performance Evidence in TGA
SITXMGT002 Establish and conduct business relationships CoreEstablish and maintain business relationships with at least two (2) of the ff
-Cooperative partner
SITXWHS003 Implement and monitor work health and safety practices CoreImplement and monitor adherence to workplace health and safety procedures in three (3) real or simulated situations
SITTTSL002 Access and interpret product information ElectiveResearch and interpret current, relevant and accurate product information in response to at least three (3) different sales-related and operations-related enquiries; use at least two (2) sources listed in the Performance Evidence to access information
SITTTSL004 Provide advice on Australian destinations ElectiveProvide tailored information to meet requests of at least three (3) customers on at least five (5) different features of one or more tourism destinations within Australia; obtain information by accessing at least three (3) different information sources
SITTTSL005 Sell tourism products and services ElectiveMeet the requirements of at least three (3) customers
SITTTSL006 Prepare quotations ElectivePrepare a quotation covering at least three (3) different tourism, travel or hospitality product or service for at least five (5) different customers
SITTTSL009 Process travel-related documentation ElectiveInterpret and confirm reservation of at least three (3) different customer bookings, at least one international and one domestic; process both paper-based and electronic documentation using at least three (3) types of documentation
SITXCCS002 Provide visitor information ElectiveProvide current and relevant information about local area features to three (3) different visitors on three (3) different occasions
SITXCCS006 Provide service to customers ElectiveProvide customer service to three (3) different internal and three (3) different external customers; demonstrate response to resolve three (3) customer complaints
SITXCOM002 Show social and cultural sensitivity ElectiveCommunicate in a non-discriminatory way with colleagues and customers from at least three (3) different social groups
SITXWHS001 Participate in safe work practices ElectiveDemonstrate WHS procedures in at least three (3) occasions; Demonstrate correct procedures during emergency situations;
Participate in one (1) WHS consultation activities as outlined in TGA
SITTGDE004 Lead tour groups ElectiveCoordinate and lead at least three (3) tours with different customer groups and different durations
SITHFAB002 Provide responsible service of alcohol ElectiveIdentify three (3) early indicators of intoxication, and appropriate action