Qualification

Certificate

Duration

Units

Core: 6

Elective: 7

Are you a natural organiser, with a flair for events? Got an eye for the big picture and the details that make it happen? Working in events can take you from festivals and conferences, to fundraisers and shows. When you enrol with Redmako Learning, we interview all our students to help you choose the best subjects for your career goals.

6 CORE UNITSUnit typeRequirements
BSBWOR203 Work effectively with othersCoreProvide information about local area features to three different visitors
SITEEVT001 Source and use information on the events industryCoreSource and document information from at least three (3) information sources
SITEEVT002 Process and monitor event registrationsCoreProcess registrations for six (6) different customers for at least two (2) types of events; produce reports for registrations
SITXCCS006 Provide service to customersCoreProvide customer service to three (3) different internal and three (3) different external customers; demonstrate response to resolve three (3) customer complaints
SITXCOM002 Show social and cultural sensitivityCoreCommunicate in a non-discriminatory way with colleagues and customers from at least three (3) different social groups
SITXWHS001 Participate in safe work practicesCoreDemonstrate WHS procedures in at least three (3) occasions; Demonstrate correct procedures during emergency situations;

Participate in one (1) WHS consultation activities as outlined in TGA
SITEEVT003 Coordinate on-site event registrationsElectiveCoordinate on-site registrations for at least two (2) different types of events
SITTTSL008 Book supplier products and servicesElectiveProcess three (3) bookings for different products or services including: a single product/service, a combination of at least four (4) products or services making a complete package
SITHFAB002 Provide responsible service of alcohol ElectiveIdentify three (3) early indicators of intoxication, and appropriate action
BSBITU302 Create electronic presentationsElectiveCreate electronic presentations
SITTTSL006 Prepare quotations ElectivePrepare a quotation covering at least three (3) different tourism, travel or hospitality product or service for at least five (5) different customers
SITXEBS001 Use social media in a business ElectiveIdentify at least six (6) content items suitable for use on a social media platform; use social media tools on at least five (5) occasions; respond to customers through at least two (2) social media platforms; market and promote a business using social media tools over a period of one (1) month
BSBSUS201 Participate in environmentally sustainable work practices Elective

Subsidised Training may be available for eligible students in QLD conducting this qualification under the Queensland Government’s Certificate 3 Guarantee and User Choice initiatives