1 – 2 years


Core: 04

Elective: 11

Open the door to a career in Tourism. The whole world can be your office when you graduate. This qualification reflects the role of individuals who used a range of well-developed tourism service, sales or operational skills and sound knowledge of industry operations to coordinate tourism services. 

4 CORE UNITSUnit typeRequirements
SITTIND001 Source and use information on the tourism and travel industry CoreSource and document industry information on the tourism and travel industry using at least three (3) information sources
SITXCCS006 Provide service to customers CoreProvide customer service to three (3) different internal and three (3) different external customers; demonstrate response to resolve three (3) customer complaints
SITXCOM002 Show social and cultural sensitivity CoreCommunicate in a non-discriminatory way with colleagues and customers from at least three (3) different social groups
SITXWHS001 Participate in safe work practices CoreDemonstrate WHS procedures in at least three (3) occasions; Demonstrate correct procedures during emergency situations;
Participate in one (1) WHS consultation activities as outlined in TGA
SITTTSL002 Access and interpret product information ElectiveResearch and interpret current, relevant and accurate product information in response to at least three (3) different sales-related and operations-related enquiries; use at least two (2) sources listed in the Performance Evidence to access information
SITTTSL004 Provide advice on Australian destinations ElectiveProvide tailored information to meet requests of at least three (3) customers on at least five (5) different features of one or more tourism destinations within Australia; obtain information by accessing at least three (3) different information sources
SITTTSL005 Sell tourism products and services ElectiveMeet the requirements of at least three (3) customers
SITTTSL006 Prepare quotations ElectivePrepare a quotation covering at least three (3) different tourism, travel or hospitality product or service for at least five (5) different customers
SITTTSL009 Process travel-related documentation ElectiveInterpret and confirm reservation of at least three (3) different customer bookings, at least one international and one domestic; process both paper-based and electronic documentation using at least three (3) types of documentation 
SITXCCS002 Provide visitor information ElectiveProvide current and relevant information about local area features to three (3) different visitors on three (3) different occasions
SITXFIN001 Process financial transactionsElectiveSix (6) different financial transactions using at least three (3) types of financial transactions; three (3) reconciliations of three different work or service periods
SITHFAB002 Provide responsible service to alcohol ElectiveIdentify three (3) early indicators of intoxication, and appropriate action  
SITXCCS003 Interact with customers ElectiveRespond to three (3) customer problems
SITXCOM001 Source and present information ElectiveFind and review current information on at least three (3) of the topics found in the Performance Evidence in TGA.
BSBWOR203 Work effectively with others Elective

Subsidised Training may be available for eligible students in QLD conducting this qualification under the Queensland Government’s Certificate 3 Guarantee and User Choice initiatives