Qualification

Certificate

Duration

Units

Core: 4

Elective: 7

This program provides an overview of the tourism industry and introduces practical administrative skills including safety and security in the workplace, customer service, simple computing tasks and some basic administrative tasks.

After achieving this qualification you will have the knowledge and skills required to work in a junior role in many tourism and travel industry sectors. Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered or a combination of both.

4 CORE UNITSUnit typeRequirements
SITTIND001 Source and use information on the tourism and travel industryCoreSource and document industry information on the tourism and travel industry using at least three (3) information sources
SITXCCS003 Interact with customersCoreRespond to three (3) customer problems
SITXCOM002 Show social and cultural sensitivityCoreCommunicate in a non-discriminatory way with colleagues and customers from at least three (3) different social groups
SITXWHS001 Participate in safe work practicesCoreDemonstrate WHS procedures in at least three (3) occasions; Demonstrate correct procedures during emergency situations;

Participate in one (1) WHS consultation activities as outlined in TGA
BSBWOR203 Work effectively with othersElectiveProvide information about local area features to three different visitors
SITXCCS002 Provide visitor information ElectiveProvide current and relevant information about local area features to three (3) different visitors on three (3) different occasions
SITHFAB002 Provide responsible service of alcohol ElectiveIdentify three (3) early indicators of intoxication, and appropriate action
SITXFIN001 Process financial transactions ElectiveSix (6) different financial transactions using at least three (3) types of financial transactions; three (3) reconciliations of three different work or service periods
BSBSUS201 Participate in environmentally sustainable work practicesElective
SITEEVT001 Source and use information on the events industryImportSource and document information from at least three (3) information sources
SITXCCS006 Provide service to customersImportProvide customer service to three (3) different internal and three (3) different external customers; demonstrate response to resolve three (3) customer complaints

Subsidised Training may be available for eligible students in QLD conducting this qualification under the Queensland Government’s VETiS initiatives’ an icon named ‘ Subsidised Training – VETiS.