SIT20116 Certificate II in Tourism
This program provides an overview of the tourism industry and introduces practical administrative skills including safety and security in the workplace, customer service, simple computing tasks and some basic administrative tasks.
After achieving this qualification you will have the knowledge and skills required to work in a junior role in many tourism and travel industry sectors. Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered or a combination of both.
|SITTTSL002||Access and interpret product information|
|SIRXPDK001||Advise on products and services|
|CUAEVP201||Assist with the staging of public activities and events|
|SITHACS001||Clean premises and equipment|
|BSBCMM201||Communicate in the workplace|
|SITXLAN001||Conduct basic oral communication in a language other than English|
|SITXLAN002||Conduct routine oral communication in a language other than English|
|BSBITU202||Create and use spreadsheets|
|CUAIND202||Develop and apply knowledge of information and cultural services organisations|
|SITXCCS003||Interact with customers|
Subsidised Training may be available for eligible students in QLD conducting this qualification under the Queensland Government’s VETiS initiativesSubsidised Training - VETiS