1-2 years (depending on school preference)




At Redmako Learning we work closely with schools all over the state to provide students with good quality training to gain National Recognised Certificates and Diplomas. Our school programs are delivered by Redmako trainers and teachers at your school, students gain a nationally recognised qualification points towards their QCE. Our programs are tailored to fit your schools’ needs, we know that not all students and the same and no two schools are alike.  We ensure that each of our programs is designed to meet your students’ needs.  

Course Duration – 1-2 years (depending on your school’s preference) 

This program provides an overview of the tourism industry and introduces practical administrative skills including safety and security in the workplace, customer service, simple computing tasks, and some basic administrative tasks.  

Students are required to complete 4 Core units and 7 Electives (electives may change depending on school preference)

UnitUnit Type
SITTIND001 Source and use information on the tourism and travel industryCore
SITXCCS003 Interact with customersCore
SITXCOM002 Show social and cultural sensitivityCore
SITXWHS001 Participate in safe work practicesCore
BSBWOR203 Work effectively with othersElective
SITXCCS002 Provide visitor informationElective
SITHFAB002 Provide responsible service of alcoholElective
SITXFIN001 Process financial transactionsElective
BSBSUS201 Participate in environmentally sustainable work practicesElective
SITEEVT001 Source and use information on the events industryElective
SITXCCS006 Provide service to customersElective

After achieving this qualification, you will have the knowledge and skills required to work in a junior role in many tourism and travel industry sectors. Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered or a combination of both. 

Possible Job Titles: 

  • Museum Attendant 
  • Office Assistant (Tour Operator) 
  • Retail Assistant (Attraction) 
  • Ride Assistant 
  • Receptionist (events company) 

Additional Information

Entry Requirements

Eligibility rules apply to students wanting to enrol in this program with Redmako Learning including: 

  • Must be aged 15 years or above 
  • Students studying in Australia must be an Australian or NZ citizen or permanent resident 
  • Student must be a QLD resident 

After enrolling in the course, each student must complete the Language, Literacy, and Numeracy (LLN) evaluation. This LLN evaluation will assist Redmako Learning in identifying each learner’s needs and the appropriate support required. 

Each student must also provide their USI (Unique Student Identifier) before they will gain access to their materials. If you do not have a USI, we will provide instructions on how you can create one. 

Course Fees & Payment Options

The Department of Employment, Small Business, and Training provides funding for secondary school students to complete one approved Vocational Education and Training in Schools (VETiS) qualification funded by the VET Investment Budget while at school. It is important for students and their parents to take time to consider their training option and be fully aware of the VET investment budget by referring to the QLD government VETiS School Fact Sheet. 

Students can choose to use their VETiS funding to cover the cost of the SIT20116 Certificate II in Tourism.

Enquire Now

Are you interested in this course, however you still have some questions? Submit your details and a member of our schools team will reach out shortly to answer your questions.  

Browse Course Offerings