Core: 5

Electives: 7

This qualification reflects the role of entry level community services workers who support individuals through the provision of person-centred services. Work may include day-to-day support of individuals in community settings or support the implementation of specific community-based programs.

At this level, work takes place under the direction of others and supervision may be direct or indirect. Work may take place in a range of community services organisations.

5 CORE UNITSUnit typeRequirements
CHCCCS016 Respond to client needsCoreRespond holistically to at least five (5) clients
CHCCOM005 Communicate and work in health or community servicesCoreEffective communication in three (3) work situations; clarified workplace instructions with two (2) colleagues; responded appropriately to three (3) different situations with communication constraints; completed two workplace documents
CHCDIV001 Work with diverse peopleCore
HLTWHS002 Follow safe work practices for direct client careCoreContribute to WHS meeting or inspection; conduct workplace risk assessment, follow workplace procedures for at last one simulated emergency situation
HLTWHS006 Manage personal stressors in the work environmentCoreDeveloped, implemented and reviewed one (1) personal stress management plan; use strategies from personal stress management plan to manage two (2) stressful situations
CHCDIS007 Facilitate the empowerment of people with disability ElectiveAssist two (2) people with disability by using verbal and non-verbal communication
CHCPRT001 Identify and respond to children and young people at risk Elective
HLTAID003 Provide first aid ElectiveFollow DRSABCD in line with ARC guidelines (2 minutes of uninterrupted single rescuer CPR on adult and infant manikins, response on regurgitation and vomiting, management of unconscious breathing casualty, followed prompts of AED); respond to at least two (2) simulated first aid scenarios; apply first aid
CHCCCS023 Support independence and wellbeing ElectiveSupport at least three (3) people to enhance independence; 120 hours of direct support work in at least one (1) aged care, home and community or disability or community service org
CHCCOM001 Provide first point of contact ElectiveProvide information to three (3) people presenting with multifaceted needs; collect and document information for three (3) people accessing the service; use communication and problem-solving skills to respond to the following at least once: person w/aggressive behaviour, person who is distressed, person w/cognitive impairment
CHCPRP001 Develop and maintain networks and collaborative partnerships ElectiveDevelop strategies for networking and collaboration for at least one (1) organisation; work with external individuals or groups in at least three (3) different service delivery
CHCGRP001 Support group activitiesElectiveParticipated and supported activities of at least three (3) different groups with at least five (5) members

Subsidised Training may be available for eligible students in QLD conducting this qualification under the Queensland Government’s Certificate 3 Guarantee and User Choice initiatives