6 months – 1 year
600 – 1200 hours


Core: 6
Elective: 6

This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.

Possible job titles include:

  • bar attendant
  • café attendant
  • catering assistant
6 CORE UNITSUnit typeRequirements
BSBWOR203 Work effectively with othersCore
SITXCCS003 Interact with customersCore
Respond to three (3) customer problems

SITXCOM002 Show social and cultural sensitivityCore
SITXWHS001 Participate in safe work practicesCoreDemonstrate WHS procedures in at least three (3) occasions; Demonstrate correct procedures during emergency situations;

Participate in one (1) WHS consultation activities as outlined in TGA
SITHIND002 Source and use information on the hospitality industryCoreSource and document current and emerging industry information on the hospitality industry using at least three (3) information sources
SITHIND003 Use hospitality skills effectivelyCoreIntegrate technical skills and provide hospitality service to customers for a minimum of 12 complete service periods (shifts)
SITXFSA001 Use hygienic practices for food safetyElectiveDemonstrate safe food handling practices in three (3) separate occasions
SITXFIN001 Process financial transactionsElectiveSix (6) different financial transactions using at least three (3) types of financial transactions; three (3) reconciliations of three different work or service periods
SITHFAB002 Provide responsible service of alcoholElectiveIdentify three (3) early indicators of intoxication, and appropriate action
BSBSUS201 Participate in environmentally sustainable work practicesElective
SITHFAB004 Prepare and serve non-alcoholic beveragesElectivePrepare and present non-alcoholic beverages over a min of three different service periods; prepare and present at least six (6) non-alcoholic beverage from the list in TGA
SITHFAB005 Prepare and serve espresso coffeeElectivePrepare and present all 10 espresso-based coffee beverages on at least three (3) different occasions

Subsidised Training may be available for eligible students in QLD conducting this qualification under the Queensland Government’s VETiS initiatives.

Subsidised Training – VETiS