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SIT20116 Certificate II in Tourism

This program provides an overview of the tourism industry and introduces practical administrative skills including safety and security in the workplace, customer service, simple computing tasks and some basic administrative tasks.

After achieving this qualification you will have the knowledge and skills required to work in a junior role in many tourism and travel industry sectors. Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered or a combination of both.

Example Units:

Unit Code Description
SITTTSL002 Access and interpret product information
SIRXPDK001 Advise on products and services
CUAEVP201 Assist with the staging of public activities and events
SITHACS001 Clean premises and equipment
BSBCMM201 Communicate in the workplace
SITXLAN001 Conduct basic oral communication in a language other than English
SITXLAN002 Conduct routine oral communication in a language other than English
BSBITU202 Create and use spreadsheets
CUAIND202 Develop and apply knowledge of information and cultural services organisations
SITXCCS003 Interact with customers

Funding may be available for eligible students in QLD conducting this qualification via VETiS 

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