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Hospitality Training Venues – Do They Really Matter?  

As the Australian economy grows and diversifies, the outlook for jobs constantly changes. It’s up to us at Redmako Learning to keep our students focused on the skills that will equip them to take up those jobs. It’s our responsibility to guide them in making sound training pathway choices, which means providing them with the best opportunities.

With the focus on helping our students develop their employability and transferrable skills, a lingering question remains – does it matter if they get their hospitality training in a smaller food outlet or a 5-star venue or café? Let’s look at the facts.

Work skills versus workplace

Career success largely depends on an individual’s skills, their employability and how they demonstrate these in the workplace. With customer service, communication and problem solving skills being some of the top traits employers look for when hiring.  Our students–no matter where they are trained–are taught that these are key industry skills necessary to succeed.

The reality is that there are more  food outlets than 5-star venues and cafés. By law of supply and demand, it is harder for a student to get placed in a 5-star venue than in a food outlet. However, work skills gained through hospitality training in these outlets provides students with valuable transferable skills across industry sectors, while still contributing towards their QCE points.

Attraction and retention

 

It’s not news the industry has issues with attracting and retaining the right staff, so it’s paramount we train our students to develop positive attitudes and introduce them to recognise and work with significant service demands. Whether a student has taken on a traineeship at food outlet Subway or the Hogs Breath Café, they are still being taught the relevant industry requirements which have been designed to suit the employers training resources.

If we don’t encourage and get our students excited about all opportunities, attraction and retention will decrease. Currently, our completion rate is an amazing 88.55% and we are  focused on keeping that number either constant or increasing. As long as our students achieve their best in their workplace and studies, it will be their skills most recognised rather than the training venue.

Industry trends

 

Individuals need skills that can be transferable across industry sectors, business models and product styles, so even though training may be held in various venues with different resources, the training and skills students attain is commensurate to our specialised training streams.

We’re working with some of the best hospitality businesses in the industry. School based vacancy opportunities for customer service stream include venues such as Muffin Break and Oporto.  Bombay Bliss and Hogs Breath Café for front of house, and the Duporth Tavern and Beach House Bar and Grill for bar and gaming.  These are just some of the examples of the partnerships we have, demonstrating  the diversity across our hospitality industry.  Hospitality training in food outlets is just as valuable  and builds solid foundation skills towards the students’ future job prospects.

 

 

With Australia attracting more than 6 million international visitors every year, it’s crucial we keep our students focused on developing their skills and education to better equip them in  their chosen field. Throwing someone into a 5-star venue from the very start may make an individual’s perception of the industry somewhat rushed – it’s high pressure, fast, and demanding. A reasonably paced introduction is generally set at food outlets, and we want to retain our students for they are the future of the hospitality industry.

 

July 18, 2017

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