Qualification

Certificate

Duration

1-2 year

Units

15

Introduction

At Redmako Learning we work closely with schools all over the state to provide students with good quality training to gain National Recognised Certificates and Diplomas. Our schools programs are delivered by Redmako trainers and teachers at your school, students gain a national recognised qualification points towards their QCE.

Our programs are tailored to fit your schools needs, we know that not all students and the same and not two schools are alike, therefore we insure that each of our programs are designed to meet your students needs.

Course Duration – 1 – 2 years (depending on your schools preference)

This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plan, policies and procedures to guide work activities.

Some of the units you will cover include:

  • Basic safety, health and hygiene procedures that you need to know to work in many hospitality businesses
  • how to prepare and serve great espresso coffee, foods and other beverages
  • how to operate a food outlet
  • how to give great quality customer service
  • how to contribute to workplace improvements

Core Units

BSBWOR203Work effectively with others
SITHIND002

Source and use information on the hospitality industry

SITHIND004

Work effectively in hospitality service

SITXCCS006Provide service to customers
SITXCOM002Show social and cultural sensitivity
SITXHRM001Coach others in job skills
SITXWHS001Participate in safe work practices

Elective

Units Group A

SITHIND001

Use hygienic practices for hospitality service

SITXFSA001

Use hygienic practices for food safety

Group B

Accommodation Services – Front Office, Housekeeping and Porting

CPPCLO2001A

Maintain hard floor surfaces

CPPCLO2004A

Maintain carpeted floors

CPPCLO2009A

Clean glass surfaces

CPPCLO2010A

Clean ceiling surfaces and fittings

CPPCLO2017A

Clean wet areas

CPPCLO2019A

Sort and remove waste and recyclable materials

CPPCLO2035A

Maintain cleaning storage areas

CPPCLO3013A

Clean window coverings

CPPCLO3016A

Wash furniture and fittings

SITHACS001

Clean premises and equipment

SITHACS002

Provide housekeeping services to guests

SITHACS003

Prepare rooms for guests

SITHACS004

Launder linen and guest clothes

SITHACS005

Provide porter services

SITHACS006

Provide valet services

SITHACS007

Conduct night audit

SITHACS008

Provide accommodation reception services

SITTTSL007

Process reservations

SITTTSL010

Use a computerised reservations or operations system

Client and Customer Service, and Sales

SIRXSLS001

Sell to the retail customer

SIRXPDK001

Advise on products and services

SITXCCS002

Provide visitor information

SITXCCS004

Provide lost and found services

SITXCCS005

Provide club reception services

Commercial Cookery and Catering, and Kitchen Operations

SITHCCC002

Prepare and present simple dishes

SITHCCC003

Prepare and present sandwiches

SITHCCC004

Package prepared foodstuffs

SITHCCC006

Prepare appetisers and salads

SITHKOP001

Clean kitchen premises and equipment

Computer Operations and ICT Management

BSBITU202

Create and use spreadsheets

BSBITU301

Create and use databases

BSBITU306

Design and produce business documents

Finance

BSBFIA301

Maintain financial records

SITXFIN001

Process financial transactions

Food and Beverage

SIRRRPK006A

Recommend liquor products

SITHFAB001

Clean and tidy bar areas

SITHFAB002

Provide responsible service of alcohol

SITHFAB003

Operate a bar

SITHFAB004

Prepare and serve non-alcoholic beverages

SITHFAB005

Prepare and serve espresso coffee

SITHFAB006

Provide room service

SITHFAB007

Serve food and beverage

SITHFAB008

Operate and monitor cellar systems

SITHFAB009

Conduct a product tasting for alcoholic beverages

SITHFAB010

Prepare and serve cocktails

SITHFAB011

Provide advice on beers, spirits and liqueurs

SITHFAB012

Provide advice on Australian wines

SITHFAB013

Provide advice on imported wines

SITHFAB014

Provide table service of food and beverage

SITHFAB015

Provide silver service

SITHFAB016

Provide advice on food

SITHFAB017

Provide advice on food and beverage matching

SITHFAB018

Provide gueridon service

Food Safety

SITXFSA001

Use hygienic practices for food safety

SITXFSA002

Participate in safe food handling practices

SITXFSA003

Transport and store food

Gaming

SITHGAM001

Provide responsible gambling services

SITHGAM002

Attend gaming machines

SITHGAM003

Operate a TAB outlet

SITHGAM004

Conduct Keno games

SITHGAM005

Analyse and report on gaming machine data

SITHGAM006

Deal Baccarat games

SITHGAM007

Conduct Big Wheel games

SITHGAM008

Deal Blackjack games

SITHGAM009

Deal Poker games

SITHGAM010

Deal Pontoon games

SITHGAM011

Conduct Rapid Roulette games

SITHGAM012

Conduct Roulette games

SITHGAM013

Conduct Sic Bo games

SITHGAM015

Attend casino gaming machines

SITHGAM016

Deal Caribbean Stud games

SITHGAM017

Deal Casino War games

SITHGAM018

Deal Mississippi Stud games

SITHGAM019

Conduct Rapid Baccarat games

SITHGAM020

Conduct Rapid Big Wheel games

SITHGAM021

Deal Three Card Poker games

Working in Industry

SITHIND001

Use hygienic practices for hospitality service

Group C

Administration

TLIE1005

Carry out basic workplace calculations

Communication and Teamwork

BSBCMM201

Communicate in the workplace

SITXCOM001

Source and present information

SITXCOM004

Address protocol requirements

E-Business

SITXEBS001

Use social media in a business

Environmental Sustainability

BSBSUS201

Participate in environmentally sustainable work practices

First Aid

HLTAID003

Provide first aid

Inventory

SITXINV001

Receive and store stock

SITXINV002

Maintain the quality of perishable items

SITXINV003

Purchase goods

Languages other than English

SITXLAN001

Conduct basic oral communication in a language other than English

SITXLAN002

Conduct routine oral communication in a language other than English

Security

CPPSEC2012A

Monitor and control individual and crowd behaviour

Work Health and Safety

SITXWHS002

Identify hazards, assess and control safety risks

This course focuses on pure hospitality, and is perfect for anyone working in roles from front of house at a bakery, to a coffee maker at a franchise coffee shop, to a waitress at a restaurant.

Possible job titles include:

  • Waiter/ Waitress
  • Bartender
  • Catering assistant
  • Barista
  • Restaurant Host

Additional Information

Entry Requirements

Eligibility rules apply to students wanting to enrol in this program with Redmako Learning including:

  • Must be aged 15 years or above
  • Students studying in Australia must be an Australian or NZ Citizen or permanent resident
  • Student must be a QLD resident

After enrolling in the course, each student must complete the Language, Literacy and Numeracy (LLN) evaluation. This LLN evaluation will assist Redmako Learning in identifying each learner’s needs and the appropriate support required.

Each student must also provide their USI (Unique Student Identifier) before they will gain access to their materials. If you do not have a USI, we will provide instructions of how you can create one.

Course Fees & Payment Options

Course cost for the SIT30616 Certificate III in Hospitality is dependant on a number of factors, if you would like to know the cost specific to your school please contact a member of our schools team through the inquire now section.

Course fees can be paid in one of two ways through Instalments or PayRight’s Zero interest payment plans.

Enquire Now

Are you interested in this course, however you still have some questions? Submit your details and a member of our schools team will reach out shortly to answer your questions.  

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