12 months


Core: 7
Elective: 8

This course focuses on pure hospitality, and is perfect for anyone working in roles from front of house at a bakery, to a coffee maker at a franchise coffee shop, to a waitress at a restaurant.

Some of the units you will cover include:

  • Basic safety, health and hygiene procedures that you need to know to work in many hospitality businesses,
  • how to prepare and serve great espresso coffee, foods and other beverages,
  • how to operate a food outlet,
  • how to give great quality customer service,
  • how to contribute to workplace improvements, and
  • becoming a food safety supervisor.
Unit Code Description
SITXFSA201 Participate in safe food handling practices
SITXFSA101 Use hygienic practices for food safety
SITHIND201 Source and use information on the hospitality industry
BSBWOR203B Work effectively with others
SITXFIN201 Process financial transactions
SITXHRM301 Coach others in job skills
SITHFAB204 Prepare and serve espresso coffee
SITXINV201 Receive and store stock
SITXWHS101 Participate in safe work practices
SITHACS101 Clean premises and equipment

Subsidised Training may be available for eligible students in QLD conducting this qualification under the Queensland Government’s Certificate 3 Guarantee and User Choice initiatives