Qualification

Certificate

Duration

12 months

Units

Core: 7
Elective: 8

This course focuses on pure hospitality, and is perfect for anyone working in roles from front of house at a bakery, to a coffee maker at a franchise coffee shop, to a waitress at a restaurant.

Some of the units you will cover include:

  • Basic safety, health and hygiene procedures that you need to know to work in many hospitality businesses,
  • how to prepare and serve great espresso coffee, foods and other beverages,
  • how to operate a food outlet,
  • how to give great quality customer service,
  • how to contribute to workplace improvements, and
  • becoming a food safety supervisor.
7 CORE UNITSUnit typeRequirements
SITXCOM002 Show social and cultural sensitivityCore
SITXWHS001 Participate in safe work practicesCoreDemonstrate WHS procedures in at least three (3) occasions; Demonstrate correct procedures during emergency situations;
Participate in one (1) WHS consultation activities as outlined in TGA
BSBWOR203 Work effectively with othersCore
SITHIND002 Source and use information on the hospitality industryCoreSource and document information on the hospitality industry using at least three (3) sources 
SITHIND004 Work effectively in hospitality serviceCore36 shifts
SITXCCS006 Provide service to customersCoreProvide customer service to three (3) different internal and three (3) different external customers; demonstrate response to resolve three (3) customer complaints
SITXHRM001 Coach others in job skillsCoreOn-the-job coaching to four (4) colleagues
SITXFSA001 Use hygienic practices for food safetyElectiveDemonstrate safe food handling practices in three (3) separate occasions
SITHFAB002 Provide responsible service of alcohol ElectiveIdentify three (3) early indicators of intoxication, and appropriate action
SITHFAB004 Prepare and serve non-alcoholic beverages ElectivePrepare and present non-alcoholic beverages over a min of three different service periods; prepare and present at least six (6) non-alcoholic beverage from the list in TGA
SITHFAB005 Prepare and serve espresso coffee ElectivePrepare and present espresso-based coffee beverages on three (3) different occasions
SITHCCC002 Prepare and present simple dishes ElectivePrepare six (6) different simple dishes from the list, using six (6) different cookery methods.
SITHKOP001 Clean kitchen premises and equipmentElectiveClean large and small equipment on 6 occasions; clean service ware and utensils on 6 occasions; sort and prepare liner on 6 occasions
SITTIND001 Source and use information on the tourism and travel industryImportSource and document information on the travel and tourism industry using at least three (3) sources
SITXCCS003 Interact with customersImportRespond to three (3) customer problems

Subsidised Training may be available for eligible students in QLD conducting this qualification under the Queensland Government’s Certificate 3 Guarantee and User Choice initiatives