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People Focus

21

Apr'17

How to Work Effectively with School Leavers

  As a hospitality business owner you’re probably already stretched to breaking point and that pressure will only increase if you’re understaffed or have unqualified crew. It’s a lot to shoulder but you can lighten the load and do something positive for the future of your business if you invest in hiring school leavers. There …

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28

Apr'16

5 Tips to Make Your Customers Feel Appreciated

Customers each have a different story to tell. Some may be having a crappy day while some may be having the best day of their life. In the hospitality industry, you meet people from different walks of life; people who for some reason or another, chose to spend time in your restaurant or café. Every …

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06

Apr'16

Negative Feedback on Social Media Can Be a Disaster. Here’s how You Can Handle it Like a Boss.

The trend of using social media as a tool for marketing has been a tactic among big and small businesses for over a decade now. Predicted to have 2.5 billion users by 2018, social media is set to be one of the most powerful platforms for marketing. This shift towards online marketing is also evident …

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22

Sep'15

Recognition: The Secret Ingredient for a Great Store Culture

I’ve regularly heard hospitality described as a thankless profession. Guests too often only pause to give feedback if it’s a complaint. More often than not, management follows suit – giving their team members feedback only when they’ve done something wrong. Compounding this feedback cycle day by day, week by week and month by month, is …

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03

Sep'15

How to be cool and empowering parents

  As a parent, being cool could mean helping your kids reach their full potential and achieve their dreams. Seeing your children happy and fulfilled is, in itself, a reward. While the exact formula for good parenting is subjective at best, we have some idea of the qualities of parents that can help their children …

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26

Aug'15

An Unexpected Fairytale: Advocacy Campaigns and Customers

If you’re not living under a rock, then you have probably seen or read the story of Cinderella. If not, it’s basically about a girl who faced a series of unfortunate events because of her stepmother and two stepsisters. Further in the story, she attends a ball and meets a prince then the clock strikes …

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29

May'15

Training staff goes a long way in employee retention

Are you sick of constantly having to look for a new chef? Do you feel as if you’re constantly placing a new ad on SEEK and going back through the interviewing, orientating and training rigmarole? Are you at risk of your other kitchen staff becoming disenfranchised with constantly having to start again with training up a new chef and starting all over again?

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08

Apr'14

Dancing Chefs Extraordinaire! (Plus Other Great Ways to Stand Out in Business)

Becoming – and remaining – a prominent and dominant force in the crowded world of business can be quite tricky. This always holds true, whether you are just starting your own business or already own a successful restaurant or cafe in your area. Unfortunately, with the sheer number of businesses all vying for the attention …

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25

Feb'14

Growing A Coffee Plant in Queensland

I was first introduced to the idea of growing my own coffee by my grandpa. One day while showing me around his yard, Grandpa suggested I eat a small red fruit that he called a cherry. Now, it didn’t look like any cherry I had ever seen before, but he assured me that it was …

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05

Jan'14

Top Five Quotes for Hospitality Professionals in 2014

“None of us is as smart as all of us.” – Eric Schmidt, Former Executive Chairman of Google When you make a cake, you need more than one ingredient. No matter how skilled, experienced or knowledgeable you (or your favourite team members) are, hospitality is never a one-man-show. Successful teams work best when everyone is …

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