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Hospitality Business Improvements



Hospitality Training Venues – Do They Really Matter?  

As the Australian economy grows and diversifies, the outlook for jobs constantly changes. It’s up to us at Redmako Learning to keep our students focused on the skills that will equip them to take up those jobs. It’s our responsibility to guide them in making sound training pathway choices, which means providing them with the best opportunities. With the focus on helping our students develop their employability …

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Experts in the Restaurant Industry Share Restaurant Business Plan Strategies and Ideas

It is important for restaurant owners and managers to come up with an efficient and effective restaurant business plan, especially that there are so much competition in the restaurant industry today. Aside from your passion, skills, and resources, you also need to learn from those who have successful experience in the business. Here are ten out …

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How NOT to be on the Food Hall of Shame

The worst thing that can happen to any catering business is not having any customers. What if the reason you have no customers is because you’ve gained a reputation for making people ill? Potential customers thinking your eatery has unhygienic practices could cripple your business but actually giving someone food poisoning? That could put it …

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5 Tips to Make Your Customers Feel Appreciated

Customers each have a different story to tell. Some may be having a crappy day while some may be having the best day of their life. In the hospitality industry, you meet people from different walks of life; people who for some reason or another, chose to spend time in your restaurant or café. Every …

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3 Qualities of Outstanding Employees

Do you believe that a business won’t achieve its full potential without a strong workforce? Most successful businesses prove that one of the keys to success are outstanding employees. This idea applies mostly to hospitality businesses where employees are the first to encounter and engage with customers. In short, the kind of service they give …

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Happy Australia Day: Five Awesome Last Minute Ideas for Hospitality Businesses

As Australians start planning in anticipation of Australia Day, hospitality businesses may join the revelry by incorporating the Aussie spirit into their products and services. We offer you five tips you can use to celebrate Australia’s beginnings. 1. Prepare a special menu What’s Australia Day without food? As many are setting up their backyard barbecues, …

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Recognition: The Secret Ingredient for a Great Store Culture

I’ve regularly heard hospitality described as a thankless profession. Guests too often only pause to give feedback if it’s a complaint. More often than not, management follows suit – giving their team members feedback only when they’ve done something wrong. Compounding this feedback cycle day by day, week by week and month by month, is …

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Masterchef “Fascination” vs Hospitality Industry Crisis – What’s the Mismatch?

“If it’s already a skills shortage crisis, what will happen if action isn’t taken and the situation gets worse?” The finale to Masterchef Australia 2015 aired this week to a whopping audience of 2.7 Million people! That’s 2,700,000 people in a country that’s reported to only have a population of just over 23 Million or …

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Un-Serviced Service: The Future of Restaurants & Cafes?

Internationally, there’s a wave of hospitality businesses experimenting with technology to reinvent their service experience, which is also having the effect of slashing their labour costs. Whilst some of the examples we’ve referenced below might seem extreme, further industry disruption by technology is inevitable. So is un-serviced service the way of the future or are …

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How To Be a ‘Top Restaurant in Brisbane’ on Google

With the vast number of customers now looking online to find inspiration for where they could eat out, the importance of having your business come up in Google searches is more important than ever. A quick search on Google for ‘top restaurants in Brisbane’ brings up these results: In the list of websites that Google …

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