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Business Ownership

20

Jun'17

Experts in the Restaurant Industry Share Restaurant Business Plan Strategies and Ideas

It is important for restaurant owners and managers to come up with an efficient and effective restaurant business plan, especially that there are so much competition in the restaurant industry today. Aside from your passion, skills, and resources, you also need to learn from those who have successful experience in the business. Here are ten out …

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31

Mar'17

How NOT to be on the Food Hall of Shame

The worst thing that can happen to any catering business is not having any customers. What if the reason you have no customers is because you’ve gained a reputation for making people ill? Potential customers thinking your eatery has unhygienic practices could cripple your business but actually giving someone food poisoning? That could put it …

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02

Jun'16

Using Food Photography to Market Your Hospitality Business

If aliens were to visit Earth and check out social media, they’d think ours is a planet ruled by cats—or cupcakes. You know it: the only thing people adore as much as a cute kitty meme and a good selfie is an excellent food shot. Even as the whole Internet has become a food photography …

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28

Apr'16

5 Tips to Make Your Customers Feel Appreciated

Customers each have a different story to tell. Some may be having a crappy day while some may be having the best day of their life. In the hospitality industry, you meet people from different walks of life; people who for some reason or another, chose to spend time in your restaurant or café. Every …

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22

Apr'16

Hospitality Talk: How to Promote Your Business this 2016

If you think your first-class menu is enough to get customers for your hospitality business, you’re in for a hard awakening. With restaurants and cafés rising up left and right, competition remains among your biggest obstacles to market dominance. What should you do about it? Aside from making your business stand out, you must also …

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06

Apr'16

Negative Feedback on Social Media Can Be a Disaster. Here’s how You Can Handle it Like a Boss.

The trend of using social media as a tool for marketing has been a tactic among big and small businesses for over a decade now. Predicted to have 2.5 billion users by 2018, social media is set to be one of the most powerful platforms for marketing. This shift towards online marketing is also evident …

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23

Feb'16

3 Qualities of Outstanding Employees

Do you believe that a business won’t achieve its full potential without a strong workforce? Most successful businesses prove that one of the keys to success are outstanding employees. This idea applies mostly to hospitality businesses where employees are the first to encounter and engage with customers. In short, the kind of service they give …

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22

Sep'15

Recognition: The Secret Ingredient for a Great Store Culture

I’ve regularly heard hospitality described as a thankless profession. Guests too often only pause to give feedback if it’s a complaint. More often than not, management follows suit – giving their team members feedback only when they’ve done something wrong. Compounding this feedback cycle day by day, week by week and month by month, is …

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26

Aug'15

An Unexpected Fairytale: Advocacy Campaigns and Customers

If you’re not living under a rock, then you have probably seen or read the story of Cinderella. If not, it’s basically about a girl who faced a series of unfortunate events because of her stepmother and two stepsisters. Further in the story, she attends a ball and meets a prince then the clock strikes …

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31

Jul'15

Masterchef “Fascination” vs Hospitality Industry Crisis – What’s the Mismatch?

“If it’s already a skills shortage crisis, what will happen if action isn’t taken and the situation gets worse?” The finale to Masterchef Australia 2015 aired this week to a whopping audience of 2.7 Million people! That’s 2,700,000 people in a country that’s reported to only have a population of just over 23 Million or …

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